Refund policy
At STOYFY, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging.
- All tags and labels must still be attached.
- Proof of purchase or order number must be provided.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Products that have been used, washed, or damaged after delivery
How to Request a Return
To request a return, please contact us at:
Email: moyar8@outlook.com
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
If your return request is approved, we will provide instructions on how and where to send your package.
Items returned without prior authorization may not be accepted.
Return Shipping
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery and provide:
- Your order number
- A description of the issue
- Clear photos showing the problem
We will evaluate the issue and provide an appropriate solution.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrectly shipped
If you need an exchange, contact us at moyar8@outlook.com.
Order Cancellation
Orders may be canceled within 24 hours of placement, provided they have not yet been processed or shipped.
Once an order has been shipped, it can no longer be canceled and must follow the return process outlined above.
Contact Information
If you have any questions regarding our Refund & Return Policy, please contact us:
STOYFY
Email: moyar8@outlook.com
Phone: 9292645474
Address: 30 N Gould St Ste R, Sheridan, WY, 82801